Snow Removal, Made Easy 

How to Make a Request

1

Set Your Price and Submit a Request 

Helpful Tips About Your Payment 

Authentications

Cancellations 

Approvals

Stripe, our third-party payment processor authenticates your credit card once you make a Request.

 

Some credit cards and banks authenticate by charging a temporary amount to your credit card. 

You can cancel for no charge if your request has not been picked up by a stepper.

 

You can cancel the request before a Stepper starts the job, but there will be a 15% cancellation fee from the price that you have set for your request.

OnTheStep only charges your credit card after your Request has been approved. Once a Stepper completes your Request, you will have 2 hours to approve the completed work of the Stepper.

If you are unable to approve your Request within that time period your Request will be automatically approved by OnTheStep.

What's Included in Your Request

Click Here

Don't Have a Driveway? No Problem! Just Add a Special Request by Clicking the "Edit" Button on Your Address

Secure Through Stripe Payment 

We're Not Strangers, We're Steppers 

Have any questions?