Snow Removal, Made Easy
How to Make a Request
Helpful Tips About Your Payment
Stripe, our third-party payment processor authenticates your credit card once you make a Request.
Some credit cards and banks authenticate by charging a temporary amount to your credit card.
You can cancel for no charge if your request has not been picked up by a stepper.
You can cancel the request before a Stepper starts the job, but there will be a 15% cancellation fee from the price that you have set for your request.
OnTheStep only charges your credit card after your Request has been approved. Once a Stepper completes your Request, you will have 2 hours to approve the completed work of the Stepper.
If you are unable to approve your Request within that time period your Request will be automatically approved by OnTheStep.